577bat Privacy Policy

Our Privacy Commitments at a Glance

Six core principles that define how 577bat handles every piece of data you share with us.

1Introduction & Scope

This Privacy Policy (the "Policy") sets out the practices of 577bat (referred to throughout as "577bat", "we", "us", or "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to users (referred to as "you", "the Player", or "the User") of the 577bat website located at https://577bat.onl and all associated services, features, and products available through the platform (collectively, the "Services").

This Policy applies to all personal data collected through the Services, regardless of the device or method used to access the platform. It covers data collected directly from you (for example, when you register an account or contact support), data collected automatically as you use the Services (for example, device information and browsing behaviour on the platform), and data obtained from third parties in connection with account verification and payment processing.

By registering an account on 577bat and accepting the Terms and Conditions, you also acknowledge and accept this Privacy Policy. If you do not agree to the practices described in this Policy, you should not register an account or use the Services. This Policy is intended to be read alongside the 577bat Terms and Conditions, which are incorporated by reference.

2Personal Data We Collect

577bat collects personal data in order to operate the Services effectively, verify player identities, process payments, prevent fraud, and comply with applicable legal and regulatory obligations. The categories of personal data we collect are described below.

2.1 Data You Provide Directly

2.2 Data Collected Automatically

3How We Use Your Personal Data

577bat processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for any purpose that is incompatible with those purposes without first obtaining your consent or satisfying another lawful basis for processing.

• Account Creation and Management: To register your account, maintain accurate account records, authenticate your identity at login, and provide you with access to all platform features available to verified players.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, reconcile transaction records, and investigate any payment discrepancies or disputes.
• Identity Verification (KYC): To verify your age (minimum 21 years) and identity in accordance with anti-money-laundering obligations and responsible gaming requirements before approving withdrawals or large transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, unauthorised access, money laundering, and other prohibited conduct on the platform.
• Customer Support: To respond to your queries, complaints, and dispute submissions, and to maintain a record of those communications for quality assurance and compliance purposes.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to enforce self-exclusion and deposit limit requests, and to present responsible gaming notifications at appropriate intervals.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, including retention of transaction records, responding to lawful requests from authorities, and maintaining audit trails.
• Platform Improvement: To analyse aggregated, anonymised usage data that helps us improve game selection, payment processing speeds, and the overall player experience on 577bat.
• Promotional Communications: To send you bonus offers, tournament announcements, and platform updates via email or SMS — but only where you have opted in to receive such communications. You may opt out at any time.

4Legal Basis for Processing

Every instance of personal data processing carried out by 577bat rests on one of the following lawful bases. Where the applicable basis changes for a particular processing activity, we will update this Policy accordingly and notify you where required.

• Contract Performance: Processing that is necessary to provide the Services you have requested — including account registration, payment processing, and bet settlement — is carried out on the basis that it is necessary to perform the contract between you and 577bat.
• Legal Obligation: Processing necessary to comply with applicable laws, including KYC verification, transaction record retention, and responding to law enforcement requests.
• Legitimate Interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where those interests are not overridden by your rights and interests.
• Consent: Processing for optional marketing communications and non-essential cookies, where we have obtained your explicit prior consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5How We Share Your Data

577bat does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

5.1 Payment Service Providers

In order to process your deposits and withdrawals, we share the minimum necessary payment-related data with our payment processing partners, including the providers of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard integrations. These partners are contractually required to process your data only for the purpose of completing the requested transaction and to maintain appropriate security standards.

5.2 Identity Verification Providers

Where we use third-party KYC verification services to assist with identity document checks, we share only the specific documents and data fields required for verification. These providers are bound by strict data processing agreements and are not permitted to use your data for any other purpose.

5.3 Game Technology Providers

Game providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive a player session token and certain session-related data in order to load and operate their games within the 577bat platform. These providers do not receive your full name, payment details, or contact information.

5.4 Legal and Regulatory Disclosure

577bat may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 577bat, its players, or the public. We will inform you of any such disclosure where we are legally permitted to do so.

6Data Retention

577bat retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce agreements. The following general retention periods apply, subject to variation where a specific legal requirement mandates a longer or shorter period.

• Active Account Data: Retained for the full duration of your account's active status plus a period of five years following account closure, to satisfy anti-money-laundering record-keeping obligations.
• Transaction Records: Financial transaction logs are retained for a minimum of five years from the date of the transaction in accordance with applicable financial regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable law — typically five years from the date of verification or account closure, whichever is later.
• Support Communications: Records of customer support interactions are retained for up to three years from the date of the last communication in the relevant case.
• Marketing Consent Records: Records of your marketing preferences and consent history are retained for as long as your account is active and for three years thereafter.
• Anonymised Analytics Data: Aggregated, anonymised usage data from which individual players cannot be identified may be retained indefinitely for internal platform improvement purposes.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

7Your Privacy Rights

As a player on the 577bat platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered account username and a description of the right you wish to exercise.

577bat will respond to all verified privacy rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you of the extension and the reason for it.

8Cookies & Tracking Technologies

577bat uses cookies and similar technologies to ensure the platform functions correctly, to remember your preferences, to keep your session secure, and to understand how players interact with the site so we can continually improve the experience. This section explains the types of cookies used and how you can manage them.

• Strictly Necessary Cookies: These cookies are essential for the platform to operate. They manage your login session, maintain your account state between pages, and support core security features. These cookies cannot be disabled without rendering the platform non-functional.
• Functional Cookies: These cookies remember your preferences — such as preferred language and display settings — so you do not need to re-enter them each visit. Disabling these cookies will not prevent you from using the platform but may reduce convenience.
• Analytics Cookies: We use anonymised, aggregated analytics data to understand which pages and features are most used, and to identify areas for improvement. Individual players are never identified from analytics data.
• Security Cookies: Cookies used to detect fraudulent login attempts, bot activity, and other security threats. These are part of our fraud prevention infrastructure and are strictly necessary for platform security.

You may manage non-essential cookies through your browser's cookie settings. Please note that restricting cookies may affect the functionality of certain platform features. For more information about managing cookies, refer to the help documentation for your specific browser.

9Data Security

577bat takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the 577bat platform.
• Encrypted storage of sensitive personal data fields, including identity document references and payment method details, in our secure database infrastructure.
• Role-based access controls ensuring that 577bat staff can only access player data to the extent necessary for their specific job function.
• Regular security assessments and vulnerability testing conducted on platform infrastructure and application code.
• Two-factor authentication options available to players who wish to add an additional layer of protection to their account login process.
• Automatic session timeout after a period of inactivity to protect players using shared or public devices.

While 577bat employs robust security measures, no transmission of data over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any suspected security breach affecting your 577bat account, please notify us immediately at [email protected] so we can take prompt action to secure your account and investigate the incident.

10Players Under 21

The Services provided by 577bat are strictly intended for adults aged 21 years and above. 577bat does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been submitted by a person who has misrepresented their age and is under 21, we will immediately close the relevant account, delete the associated personal data, and — where applicable — report the matter in accordance with our responsible gaming obligations.

If you believe that an individual under the age of 21 has registered an account on 577bat, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11Changes to This Policy

577bat reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the Services we offer, applicable law, or guidance from regulatory authorities. When we make material changes to this Policy, we will notify you by email to your registered address or by displaying a prominent notice on the platform before the changes take effect.

The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how your data is protected. Continued use of the Services after any changes take effect constitutes your acceptance of the revised Policy.

12Contact & Privacy Queries

When submitting a privacy rights request, please include your registered 577bat username, the specific right you wish to exercise, and sufficient detail to allow us to identify and locate the relevant data. Requests that cannot be linked to a verified account may be subject to additional identity verification steps before we can proceed.